Technical Support Technician

Beschreibung

Job Zusammenfassung In dieser Rolle führst du Installationen und Konfigurationen von chirurgischen Geräten vor Ort durch, bietest technischen Support sowie Schulungen für medizinisches Personal und überwachst alle Kundeninteraktionen professionell. Job Zusammenfassung In dieser Rolle führst du Installationen und Konfigurationen von chirurgischen Geräten vor Ort durch, bietest technischen Support sowie Schulungen für medizinisches Personal und überwachst alle Kundeninteraktionen professionell. Deine Rolle im Team MicroAire Surgical Instruments is a global medical device company advancing surgical innovation and improving patient outcomes; as a part of Marmon Holdings, Inc., a Berkshire Hathaway company, valuing technical excellence and strong customer partnerships. To support continued international growth, MicroAire is expanding its technical support presence across Europe. The Technical Support Specialist - International serves as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment. This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering to deliver consistent, compliant, and high-quality customer experiences. Perform on-site installation, configuration, and validation of MicroAire surgical equipment at customer locations across Europe. Support initial system setup, accessory configuration, and operational readiness prior to clinical use. Provide hands-on training to surgeons, clinical staff, and biomedical teams on proper equipment operation, care, and basic troubleshooting. Serve as a technical presence during product launches, evaluations, and key customer implementations as needed. Act as a primary point of contact for international customers seeking assistance with MicroAire hardware, software, and accessories. Troubleshoot technical issues via on-site visits, phone, email, and remote support tools, ensuring timely and effective resolution. Guide customers through structured troubleshooting steps while maintaining professionalism in high-pressure clinical environments. Provide product training to MicroAire's distributor partners. Escalate complex issues to Engineering, Quality, or Operations while providing clear documentation and follow-through. Accurately document all customer interactions, service activities, and technical issues in MicroAire's CRM or service management systems. Ensure complaints, adverse events, and service concerns are identified, documented, and escalated in accordance with FDA, EU MDR, and internal quality system requirements. Support post-market surveillance activities by providing timely and complete technical information related to field issues. Maintain compliance with company policies, training requirements, and regional regulatory standards. Partner with International Sales to support customer demos, evaluations, and relationship building. Collaborate with Engineering and Operations to provide field feedback that informs product improvements and serviceability. Work closely with Quality and Regulatory teams to ensure consistent application of complaint handling and documentation standards. Contribute to the development of technical documentation, training materials, and internal knowledge resources. Stay current on MicroAire product updates, enhancements, and evolving clinical applications. Participate in ongoing technical, regulatory, and customer service training. Identify opportunities to improve installation processes, service workflows, and customer support practices across the international organization. Unsere Erwartungen an dich Ausbildung Bachelor's degree required; preferred fields include Biomedical Engineering, Mechanical Engineering, Electrical Engineering, or related technical disciplines. Erfahrung Experience supporting medical devices, surgical equipment, or capital equipment in a clinical or field-based environment strongly preferred. Prior experience working directly with hospitals, surgical centers, or healthcare professionals is highly desirable. Unser Angebot This role will either be based in Germany or the Netherlands and remote, with frequent travel to customer sites across assigned regions. Must live near an international airport. 60% Travel with the ability to work flexible schedule. Travel may include short-notice visits to support installations, troubleshooting, or customer needs. Occasional travel to MicroAire facilities for training or meetings may be required. Metadaten Level: Erfahren Job Feld: IT, Support Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid Unternehmenstyp: Etablierte Firma Branche: Gesundheitswesen, Soziales Ort: Berlin | Deutschland

Tech Stack