Technical Support Engineer

Beschreibung

Job Zusammenfassung In dieser Position unterstützt du italienisch- und englischsprachige Kunden bei technischen Anfragen, bearbeitest Zweitlevel-Supportfälle und arbeitest mit der Produktentwicklung an Drittlevel-Support. Job Zusammenfassung In dieser Position unterstützt du italienisch- und englischsprachige Kunden bei technischen Anfragen, bearbeitest Zweitlevel-Supportfälle und arbeitest mit der Produktentwicklung an Drittlevel-Support. Deine Rolle im Team Support and advise our existing Italian and English-speaking customers and prospects with their technical issues over the phone or via email. Manage second-level support cases, solving customer issues via remote support, telephone or email. Work with product development to handle third-level support cases. Use your technical knowledge to assist the Sales team. Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers. Unsere Erwartungen an dich Ausbildung Degree in computer science, information systems, applied computer science or a similar education in an IT related field. Qualifikationen Customer driven with enthusiasm for working with people and technology. Business level fluency of Italian language (at native speaker level) and English. Other languages are a plus. Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email. Erfahrung Very good knowledge of networks and experience at least with two of the following operating systems: Windows, Mac OS, Linux, iOS, Android. Previous work experience in technical customer support is desirable. Unser Angebot Onsite Onboarding in our HQ office for an optimal start. Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews. Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer. Public transport friendly offices. Option to lease an e-bike (Germany only). Special terms for local gyms. Access to Corporate Benefits platform with many discounts. Regular Team events and company-wide celebrations. Open door policy, no dress code rules, frequent all Hands and Leadership Lunches. Hybrid and Flexible work time with up to 50% home office. Work From Abroad Program allowing up to 40 days of work outside your contracting country. Benefits Gesundheit, Fitness & Fun 🎳 Team Events Work-Life-Integration 🏠 Home Office ⏰ Flexible Arbeitszeiten Themen mit denen du dich im Job beschäftigst Digital Workplace Metadaten Level: Erfahren Job Feld: IT, Support Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid, Onsite Unternehmenstyp: Etablierte Firma Branche: Internet, IT, Telekom Ort: Göppingen | Deutschland

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