Technical Onboarding Manager - B2B SaaS

Beschreibung

Job Zusammenfassung Du betreust die Kundenbeziehung vom Vertragsabschluss bis zur Produktintegration, führst Datenmigrationen durch, planst Schulungen und unterstützt bei technischen Herausforderungen und Onboarding-Prozessen. Job Zusammenfassung Du betreust die Kundenbeziehung vom Vertragsabschluss bis zur Produktintegration, führst Datenmigrationen durch, planst Schulungen und unterstützt bei technischen Herausforderungen und Onboarding-Prozessen. Deine Rolle im Team You own the customer relationship from contract signature through to full product adoption - you are the main point of contact throughout. You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification). You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa. You plan and run onboarding workshops and training sessions tailored to your audience - whether that's an IT team, a procurement lead, or a sustainability manager. You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed. You work with Sales when prospects have specific integration or onboarding questions before signing. You pick up solid knowledge of packaging topics and regulations along the way - enough to hold your own in customer conversations and know when to bring in a packaging expert. You collaborate closely with Product and feed back what you see in the field - your ear to the market directly shapes what gets built next. You contribute to our 'Packademy': building out training content, formats, and self-serve resources - and helping define how we onboard customers at scale. Unsere Erwartungen an dich Qualifikationen You've done data integrations before: ERP connections, SFTP, CSV/Excel, APIs, or EDI - you know what it takes to get messy customer data into shape. You can read a data structure, spot what's off, and fix it without needing someone to hold your hand. You communicate clearly and directly internally and externally - e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer. You've run workshops or training sessions and know how to read a room. You take ownership seriously: your customers are your customers, and you stay on top of them. You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect. Fluent in German and English. Erfahrung 2+ years in SaaS implementation, technical onboarding, or a similar role. Hands-on B2B software experience is essential. Unser Angebot You will work directly with the Packa Leadership early-stage founding team, giving you creative freedom from day one. You will be part of a highly motivated, diverse, and successful team, with a high degree of freedom and responsibility from the outset. You will work in a great office in Berlin-Prenzlauer Berg. You will work in a company with an inspiring vision, led by an experienced founding team and supported by leading investors! We believe in fair compensation and you will benefit from a clear path for growth and development. Themen mit denen du dich im Job beschäftigst ERP Software Leadership Integrations Metadaten Level: Erfahren Job Feld: Application, Project Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid, Onsite Unternehmenstyp: Startup Branche: Internet, IT, Telekom Ort: Berlin | Deutschland

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