System Support Specialist

Beschreibung

Job Zusammenfassung In dieser Position löst du eigenständig technische Probleme, kommunizierst direkt mit Kunden und dokumentierst Ergebnisse zur Verbesserung der Wissensdatenbank. Zudem priorisierst du Anfragen und gewährleistest qualitativ hochwertigen Support. Job Zusammenfassung In dieser Position löst du eigenständig technische Probleme, kommunizierst direkt mit Kunden und dokumentierst Ergebnisse zur Verbesserung der Wissensdatenbank. Zudem priorisierst du Anfragen und gewährleistest qualitativ hochwertigen Support. Deine Rolle im Team As a System Support Specialist, you independently resolve standard and moderately complex technical issues. You directly engage with customers and contribute to knowledge quality within the team. Resolve standard and moderately complex technical support cases with clear ownership. Escalate complex technical problems to the appropriate teams with complete context. Create, maintain, and improve Knowledge Base (KCS) articles based on resolved cases. Review and approve L1 case updates to ensure accuracy and quality. Ensure consistent, high-quality customer communication throughout case resolution. Contribute to continuous improvement of support processes and documentation. Unsere Erwartungen an dich Qualifikationen Proven ability to diagnose and resolve technical issues across multiple product areas. Strong customer-facing communication skills in written and verbal formats. Structured, data-driven troubleshooting approach. Ability to prioritize and manage multiple cases while meeting SLA requirements. Erfahrung Experience documenting technical solutions clearly and accurately. Unser Angebot Ownership of customer outcomes in a high-impact support environment. Opportunity to deepen technical expertise across product modules. Direct contribution to knowledge systems and process improvements. Clear career path to L3 through increased technical ownership and mentoring responsibilities. Competitive compensation. A structured onboarding program and hands-on mentorship. The chance to grow inside a fast-scaling, high-performance team. Metadaten Level: Erfahren Job Feld: IT, Support Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid, Onsite Unternehmenstyp: Etablierte Firma Branche: Internet, IT, Telekom Ort: Nürnberg | Deutschland

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