System Administrator I

Beschreibung

Job Zusammenfassung In dieser Rolle gewährleistest du einen reibungslosen IT-Support für interne Anwendungen und koordinierst Anfragen über Jira und Slack. Du dokumentierst Prozesse und arbeitest an der Optimierung der Service Desk-Effizienz. Job Zusammenfassung In dieser Rolle gewährleistest du einen reibungslosen IT-Support für interne Anwendungen und koordinierst Anfragen über Jira und Slack. Du dokumentierst Prozesse und arbeitest an der Optimierung der Service Desk-Effizienz. Deine Rolle im Team We are on the lookout for a System Administrator I to join the Global IT Service Delivery team on our journey to always deliver amazing experiences. The Global IT Service Desk team provides 24/7 support to Delivery Hero's internal and external employees. Our goal is to provide employees with prompt and efficient support. The culture is based on teamwork, collaboration, and a commitment to excellence. The long-term goals for the team are to improve employee satisfaction, improve the efficiency of the service desk, and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Hero's operations by reducing the number of incidents and problems. In this team you will: Provide an amazing customer support experience. Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc). Handle customer requests with Jira, Slack, and Mail Receive and respond to incoming IT support requests via email and slack. Interface and coordinate with other departments and take part in cross-functional projects. Document and maintain system administration procedures and policies. Unsere Erwartungen an dich Ausbildung Completed degree in Computer Science, vocational training in Computer sciences or equivalent. Qualifikationen High ability to work independently and as part of a team. Analytical, detail-oriented, and creative problem-solving skills. Proactive mindset and drive to find and address the root causes. High service orientation and ability to see the customer's perspective. Good English knowledge Active Directory, AzureAD, Google Suite, and Slack user management knowledge. Nice to have: Excellent problem-solving and troubleshooting skills Strong communication and interpersonal skills Ability to work independently and as part of a team ITIL v4 foundation certification Erfahrung Minimum 1 to 3 years of experience in System Administration and IT Tech Support. Experience working in an International Agile Environment Benefits Essen & Trinken 🍏 Frisches Obst 🥪 Snacks, Süßigkeiten Work-Life-Integration 🧳 Relocation Package 🏠 Home Office ⏰ Flexible Arbeitszeiten 🍼 Kinderbetreuung Gesundheit, Fitness & Fun 🎳 Team Events 🧘‍♀️ Massage, Yoga o. A. Themen mit denen du dich im Job beschäftigst Automation Metadaten Level: Erfahren Job Feld: IT, System Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid, Onsite Unternehmenstyp: Etablierte Firma Branche: Handel Ort: Berlin | Deutschland

Tech Stack