Software Support Engineer

Beschreibung

Job Zusammenfassung In dieser Rolle analysierst du Softwareprobleme und erstellst Lösungen. Du installierst und validierst Software auf neuen Geräten, erstellst Testszenarien und schult die Kunden in der Nutzung der Technologie. Job Zusammenfassung In dieser Rolle analysierst du Softwareprobleme und erstellst Lösungen. Du installierst und validierst Software auf neuen Geräten, erstellst Testszenarien und schult die Kunden in der Nutzung der Technologie. Deine Rolle im Team Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications). Software Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures. Software Test & Validation - Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit). Create, test, and verify installation/upgrade instructions for Applied Materials' product releases. Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures. Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers. Unsere Erwartungen an dich Ausbildung A degree in Computer Engineering, Electrical Engineering, Automation or related. Qualifikationen Strong communication skills in English, with German being beneficial as well. A team player with a willingness to work in multi-disciplinary teams. Explains complex information to others in straightforward situations. Excellent analytical and organizational skills. Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%. Erfahrung 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred. Unser Angebot Onboarding with industry experts from the Applied Materials global team and a local buddy. Learning and development opportunities through continuous professional training and personal skills development. A variety of tasks in an innovative and international technology company. Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program. Benefits Gesundheit, Fitness & Fun 🎳 Team Events 🏋🏿‍♂️ Fitness Angebote Work-Life-Integration 🚌 Gute Anbindung ⏰ Flexible Arbeitszeiten Essen & Trinken ☕️ Kaffee, Tee o. Ä Themen mit denen du dich im Job beschäftigst IoT Automation AI Metadaten Level: Erfahren Job Feld: IT, Support Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Onsite Unternehmenstyp: Etablierte Firma Branche: Elektronik, Automatisation Ort: Dresden | Deutschland

Tech Stack