Onsite Support-Technician

Beschreibung

Job Zusammenfassung In diesem Job unterstützt du Nutzer vor Ort bei technischen Problemen, verwaltest einen Walk-in-Center und kümmerst dich um Softwareinstallationen, Hardwarekoordination sowie Asset-Management-Systeme. Job Zusammenfassung In diesem Job unterstützt du Nutzer vor Ort bei technischen Problemen, verwaltest einen Walk-in-Center und kümmerst dich um Softwareinstallationen, Hardwarekoordination sowie Asset-Management-Systeme. Deine Rolle im Team We are seeking an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main for an international, long-term IT service project. You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support. Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services. First- and second-level support for users regarding Windows Client, MS Office, and standard software. Remote support for users and technicians. Endpoint and Mobile Device Management (MDM). Staging and image loading, as well as managed deployments. Conference room and meeting room support (audio/video equipment, connections, etc.). Asset clearing and documentation in the asset management system. Coordination of hardware repairs with external service providers. Warehousing & logistics for shipping and remote locations. Unsere Erwartungen an dich Qualifikationen Strong skills in troubleshooting Windows client environments (on-premises). Basic knowledge of infrastructure topics (e.g., networks, cabling, patching). Strong service orientation, ability to work in a team, and a proactive approach. Excellent written and spoken English skills (C1); German skills are a plus. Willingness to work shifts and be on call. Valid work permit/visa for Germany. ITIL certification is a plus. Erfahrung Experience as an on-site technician or in hardware and software support. Unser Angebot On call. Metadaten Level: Erfahren Job Feld: IT, Support Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Onsite Unternehmenstyp: Etablierte Firma Branche: Internet, IT, Telekom Ort: Frankfurt am Main | Deutschland

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