Migration Manager

Beschreibung

Job Zusammenfassung In dieser Rolle übernimmst du die gesamte Migration unserer Kunden auf die TrustPlatform. Du planst Migrationen, koordinierst interne Teams, lieferst Integrationsanleitungen und sicherst die erfolgreiche Go-Live-Validierung. Job Zusammenfassung In dieser Rolle übernimmst du die gesamte Migration unserer Kunden auf die TrustPlatform. Du planst Migrationen, koordinierst interne Teams, lieferst Integrationsanleitungen und sicherst die erfolgreiche Go-Live-Validierung. Deine Rolle im Team As a Migration Manager, you are the thread running through every migration: from the moment a customer shows interest in our new platform all the way through to post go-live stabilisation, you are their single point of contact. This role goes well beyond a standard onboarding profile - you drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts. Own the end-to-end migration of IDnow customers onto the TrustPlatform - managing customer relationships, internal teams, and risks - with rigour and autonomy. Own the migration of each account: plan, milestones, risks, weekly status. Be the single named contact for the customer from kick-off to CSM handover. Coordinate Solution Engineers and the Onboarding team on complex migrations (multi-product, multi-country, regulatory constraints). Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare. Anticipate and escalate blockers before they impact the customer or timeline. Build migration playbooks to continuously improve our processes. Unsere Erwartungen an dich Qualifikationen Proven track record managing complex migration or implementation projects involving multiple internal teams. Comfortable working with regulated customers: Banking, FinTech, Insurance, Telco. Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks - without being a developer. Strong transversal leadership: able to mobilise teams without hierarchical authority. German - fluent, required. English - professional level, required. Exposure to digital identity, KYC/AML, or eIDAS: a plus. Erfahrung 5+ years in a Post-Sales role in a B2B SaaS environment: Customer Success, Implementation Manager, Technical Account Manager, or equivalent. Unser Angebot This position is based in Munich or in Berlin, Germany. Benefits Work-Life-Integration ⏰ Flexible Arbeitszeiten Themen mit denen du dich im Job beschäftigst Cyber/Security AI Metadaten Level: Senior Job Feld: Project Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid, Onsite Unternehmenstyp: Etablierte Firma Branche: Internet, IT, Telekom Ort: Berlin | Deutschland

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