L2 ITSM Support Engineer

Beschreibung

Job Zusammenfassung In diesem Job unterstützt du Kunden im ESM-Umfeld, bearbeitest technische Anfragen, löst Probleme, dokumentierst Lösungen und arbeitest mit internen Teams an Prozessverbesserungen. Job Zusammenfassung In diesem Job unterstützt du Kunden im ESM-Umfeld, bearbeitest technische Anfragen, löst Probleme, dokumentierst Lösungen und arbeitest mit internen Teams an Prozessverbesserungen. Deine Rolle im Team Support our customers in the ESM environment Network management. Act as first contact for technical support, resolving incidents efficiently. Troubleshoot issues in your solution area, escalating complex cases. Communicate effectively with customers and partners on issue status and resolution. Document solutions and contribute to the knowledge base. Work closely with Cloud, Services, Engineering and other internal teams. Support process improvements. Coordinate or escalate major incidents when needed. Unsere Erwartungen an dich Ausbildung Degree in IT, Computer Science, or related field. Qualifikationen Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure). Familiarity with ITIL principles. Strong problem-solving and communication skills. Business German level, Fluent in English. Able to manage multiple tasks in a dynamic environment. "We love customers!" -mindset. Knowledge of network, Internet technologies and their protocols. First Knowledge in scripting such as PowerShell. Erfahrung Previous experience from working in the technical support. Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions). First experience in using AI at work. Experience in ESM support. Unser Angebot Flexible working hours, 30 days of vacation or that remote work is part of everyday life. Learning & Development Opportunities - Up to 6 additional days off for personal or professional development. One Social Day for you to assist in social settings or attend events that help improve our environment. Bicycle leasing, the contract, and insurance will run through us. The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus. Themen mit denen du dich im Job beschäftigst Cloud Computing Metadaten Level: Erfahren Job Feld: IT, Support Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid, Onsite Unternehmenstyp: Etablierte Firma Branche: Internet, IT, Telekom Ort: Frankfurt am Main | Deutschland

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