IT Desktop Support Engineer

Beschreibung

Job Zusammenfassung In dieser Rolle kümmerst du dich um den 1st und 2nd Level Support von Desktop-Systemen und erstellst Workstations für neue Mitarbeiter. Außerdem bist du für die Fehlersuche und Konfiguration von Software und Hardware zuständig. Job Zusammenfassung In dieser Rolle kümmerst du dich um den 1st und 2nd Level Support von Desktop-Systemen und erstellst Workstations für neue Mitarbeiter. Außerdem bist du für die Fehlersuche und Konfiguration von Software und Hardware zuständig. Deine Rolle im Team Provide first- and second-level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in-person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project-related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Unsere Erwartungen an dich Ausbildung Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Qualifikationen Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem-solving abilities. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Erfahrung Hands-on experience in a desktop support, helpdesk, or IT technician role. Experience with macOS or Linux environments. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Unser Angebot On-site support is required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after-hours support may be needed during maintenance windows or emergencies. Metadaten Level: Erfahren Job Feld: IT, Support Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Onsite Unternehmenstyp: Etablierte Firma Branche: Internet, IT, Telekom Ort: Aschheim | 85609 | Deutschland

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