IT Configuration Management Senior Specialist

Beschreibung

Job Zusammenfassung In dieser Position verantwortest du den Aufbau und die Optimierung der Configuration Management Database, führst strategische Initiativen durch und integrierst sie mit ITSM Prozessen zur Verbesserung der IT-Betriebsabläufe. Job Zusammenfassung In dieser Position verantwortest du den Aufbau und die Optimierung der Configuration Management Database, führst strategische Initiativen durch und integrierst sie mit ITSM Prozessen zur Verbesserung der IT-Betriebsabläufe. Deine Rolle im Team As the IT CMDB Owner, you will be responsible for the strategy, design, implementation, and continuous improvement of the Configuration Management Database (CMDB). You will act as the subject matter expert in Configuration Items (CI) Discovery, Asset Lifecycle Management, and Service Mapping, ensuring the CMDB is a powerful enabler for IT operations. Own & Lead the CMDB strategy, ensuring completeness, integrity, and accuracy of data. Enhance ITSM Processes by integrating CMDB with Incident, Change, and other IT Service Management (ITSM) functions. Automate & Optimize relationships between Configuration Items through advanced discovery tools and manual processes. Collaborate Across Teams - work closely with IT Security, Architecture, Finance, Business Solutions, and external vendors. Drive Adoption by leading communication, training, and best practice initiatives internally and externally. Monitor & Improve CMDB performance through KPIs, identifying gaps, and implementing continuous improvements. Integrate with 3rd-Party Tools such as SCCM, monitoring solutions, and ServiceNow. Support Incident Management when needed. Unsere Erwartungen an dich Ausbildung Degree in Computer Science, Engineering, or a related field (or equivalent experience). Qualifikationen Knowledge of IT asset tracking and software asset management. ITIL Certification with a solid understanding of ITSM best practices. Strong technical knowledge of IT infrastructure, software, and hardware. Strong analytical and problem-solving skills with the ability to prioritize tasks effectively. Excellent collaboration, facilitation, and communication skills, especially in an international setting. Ability to build consensus and work effectively in cross-functional teams. Fluent in written and spoken English. Additional language skills (such as German, French, or Spanish) are a plus. Erfahrung At least 4 years of professional experience in a similar role, managing CMDB in an enterprise environment. Strong experience in Configuration Management and IT Service Management, particularly in a ServiceNow CMDB environment. Experience working in IT operations and IT service management within an outsourced environment. Benefits Essen & Trinken 🍽 Kantine/Betriebsrestaurant Mehr Netto 👴🏻 Betr. Altersvorsorge 🏝️ Urlaubs- und Weihnachtsgeld Work-Life-Integration 🍼 Kinderbetreuung ⏰ Flexible Arbeitszeiten Themen mit denen du dich im Job beschäftigst Automation AI Architecture Integrations Metadaten Level: Erfahren Job Feld: IT, System, DevOps Anstellung: Vollzeit Vertragsart: Unbefristetes Dienstverhältnis Arbeitsmodell: Hybrid, Onsite Unternehmenstyp: Etablierte Firma Branche: Industrie, Produktion, Pharma, Chemie, Biotech Ort: Holzminden | 37603 | Deutschland

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